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For any issue or question related to TEMASOFT Ranstop and TEMASOFT Ranstop Home, please use the following resources. If you still don’t find an answer, please use the request form below to contact us (not applicable to TEMASOFT Ranstop Home); we will contact you back by email or by phone as soon as possible.
Technical support services are not available for TEMASOFT Ranstop Home edition.
Before using Ranstop, make sure your system matches the product
requirements, and there are no compatibility problems.
Click here to view the requirements for TEMASOFT Ranstop and TEMASOFT Ranstop Home.
Click here to check out the compatibility list.
In order to find out more information about how certain aspects of the product work, it is a good start to check the answers to the most common questions. Click here to open the FAQ section for TEMASOFT Ranstop.
The reference source of information of the product is always the User Manual. Click here to access the TEMASOFT Ranstop User Manual.
If you didn’t find the answer to your problem already, click here to create a support ticket. Not applicable to TEMASOFT Ranstop Home.
TEMASOFT Ranstop (or Ranstop Home) must be installed only on clean machines (i.e. not already infected by malware), which meet the following requirements:
Windows workstation operating systems:
Windows 7 and newer, x86 and x64, excluding the “Home” editions.
Windows server operating systems (not applicable to TEMASOFT Ranstop Home):
Windows Server 2008 R2, Windows Server 2012 (R2), Windows Server 2016.
Hardware requirements:
Minimum 2 processors, 2 GB RAM and 10 GB HDD available.
Click on the following items to view the answers to some of the most common questions about TEMASOFT Ranstop.
What types of machines can be protected by TEMASOFT Ranstop?
Can TEMASOFT Ranstop recover encrypted files if the machine is already infected?
How does TEMASOFT Ranstop work?
How to install and uninstall TEMASOFT Ranstop
Why is reboot required when installing or uninstalling TEMASOFT Ranstop?
How is TEMASOFT Ranstop licensed?
What happens when ransomware is detected?
What types of ransomware can be detected?
How does TEMASOFT Ranstop interact with other software?
What are the differences between TEMASOFT Ranstop and TEMASOFT Ranstop Home edition?
Ranstop is compatible with many software products. However, because Ranstop is a new application, some security tools do not trust Ranstop yet and might tag Ranstop modules as malware. If this happens, we recommend adding those modules to the trusted list of those security solutions to make sure Ranstop runs correctly.
Below you can find a compatibility report with various other products. This list will be updated regularly.
IMPORTANT: even if the tests made on our environments indicate good compatibility with different applications, because of the diversity of hardware and software configurations (and their versions), the compatibility with those applications might not hold on other systems. Therefore, it is critical to check the compatibility with your reference configurations before deploying Ranstop on multiple systems in your network.
| Security products | Product version | Compatibility with Ranstop | Remarks |
|---|---|---|---|
| AVAST Free | 17.4.2294 | Possible issues. See remarks | Before installing Ranstop, the installer (ranstopinstaller.exe) must be added to the white list of AVAST. Encountered one case when the AV kills the Ranstop agent service. Ranstop must be included to the white list or AVAST. |
| 360 Total Security | 9.0.0.1146 | Compatible | Suspicious task is detected during Ranstop installation. The user should not block the scheduled task. Some files used by Ranstop are detected as unknown or suspicious during Virus scan. |
| EMSISOFT Anti-Malware | 2017.2 | Partial compatible. On some environments, there were reports of machine freezing for several minutes. | Behavior alerts from EMSISOFT Anti-Malware are displayed during Ranstop installation/uninstallation. The user should allow FileMonitor Agent invisible installation. |
| Malwarebytes Premium | 3.0.6 | Compatible | |
| Kaspersky Endpoint Security | 10.2.5.3 | Compatible | |
| AVG Internet Security | 17.02.3008 | Compatible | Before installing Ranstop, *RanstopInstaller.exe and *AgentService.exe must be added to the exclusions list of AVG.
AVG shredding is detected as malware activity by Ranstop, but this can be solved by adding the process to Application Whitelist in Ranstop. Adding an AVG Safe while Ranstop protection is enabled will not work as expected, because of the MBR protection feature offered by Ranstop. However, an AVG Safe can be successfully created before installing Ranstop or while Ranstop protection is disabled and can be used after that together with Ranstop. |
| Avira Connect Free Antivirus | 15.0.24.146 | Compatible | |
| Bitdefender Antivirus | 1.0.6.12 | Compatible | |
| McAfee Security Scan Plus | 3.11.500.3 | Compatible | |
| SecureAPlus | 4.5.2 | Compatible | During Ranstop installation process, SecureAPlus will detected Ranstop as untrusted and will stop the installation. This can be solved by clicking the Trust&Unclock button. |
| VoodooShield | 3.53 | Compatible | During Ranstop installation process the user must manually allow msi’s and exe files that need to run in order to complete the installation. These can be later seen in the VoodooShield whitelist. |
| Protegent | 10.1.0.2 | Compatible | |
| ESET NOD32 | 10.0.390.0 | Compatible | |
| F-Secure Internet Security | 2017 | Compatible | |
| Webroot Secure Anywhere | 9.0.15.40 | Compatible | |
| Panda Protection | 18.01.00.0000 | Compatible | |
| Norton Security | 22.9.0.71 | Compatible | C:Program Files (x86)TemasoftFileMonitor AgentSessionMon.exe is blocked and must be added in Program Exclusions from Norton Security. |
| Trend Micro Internet Security | 11.0.0.1158 | Compatible | |
| Symantec Endpoint Protection Cloud | 22.8.1.14 | Compatible | Warning on unauthorized access blocked for C:Program Files (x86)TemasoftFileMonitor AgentSessionMon.exe can be ignored. |
| Windows Defender | 4.10.14393.0 | Compatible | |
| Zemana AntiMalware | 2.72.2.176 | Compatible | C:Program Files (x86)TemasoftFileMonitor AgentSessionMon.exe is reported as malware by Zemana. It must be added to the white list. |
| Sandboxie | 5.6 | Compatible | Ranstop must be installed and run on the host machine only |
| Symantec Endpoint Protection | 12.1.6 | Compatible | |
| Vipre Advanced Security | Compatible | ||
| TrendMicro OfficeScan | XG build 1315 | Compatible |
| Backup products | Product version | Compatibility with Ranstop | Remarks |
|---|---|---|---|
| StorageCraft ShadowProtect SPX | 6.5.2 | Compatible | |
| Acronis True Image 2017 | 20.0.8029 | Compatible | C:Program Files (x86)Common FilesAcronisTrueImageHome TrueImageHomeService.exe must be added in Ranstop -> Settings -> Application whitelist. |
| StorageCraft ShadowProtect | 5.2.7 | Compatible | |
| Genie Timeline Free Edition 2016 | 7 | Compatible | |
| NTI Backup Now 6 | 6.0.0.86 | Compatible | |
| AOMEI Backupper Standard | 4.0.2 | Compatible | |
| NovaBACKUP | 18.7.1417 | Compatible | |
| EaseUS | 11.0.0 | Compatible |
| Encryption products | Product version | Compatibility with Ranstop | Remarks |
|---|---|---|---|
| Cypherix SecureIT | 5.0.3 | Compatible | |
| Cypherix LE | 11.7 | Partially compatible | Ranstop cannot backup files from the volume created by Cypherix PE. |
| GoAnywhere OpenPGP Studio | 1.0.1 | Compatible | |
| Steganos Safe 18 | 18 | Compatible | C:Program Files (x86)Steganos Safe 18ShredderLow.exe should be white listed in Ranstop |
| Other products | Product version | Compatibility with Ranstop | Remarks |
|---|---|---|---|
| File shredding products | Partially Compatible | File shredders must be added to the white list in Ranstop |
Important changes
Important changes
Important bug fixes
Important changes
Important bug fixes
Important changes
Important changes
Important bug fixes
New features and improvements
New features and improvements
Important bug fixes
Compatibility with older builds
Fill in the form below to report an issue. We will investigate the problem and send you an answer by email as soon as possible. This service is not applicable to TEMASOFT Ranstop Home.